• How can I edit my personal information?
To edit your personal information, you can visit " Account " to make the changes you want. You can change your address, mobile number, Name and other details which have been registered earlier.
• How do I cancel my order?
To cancel the order, click on Account section and select the order /item you want to cancel. Locate the "cancel" button and click on it . The order has been cancelled. In case you are unable to cancel the order from 'My Orders' section,you can inform us through our mail at info@fashiononline.in
• Can I change my delivery address once the order has been placed?
Sorry, that is not possible at the moment as the system would have already passed the address to our warehouse to pack and ship your product. You can cancel the order and reset your address then reorder that product as soon as possible. To modify your shipping address, please get in touch with our Customer Care team at info@fashiononline.in or +91 9650-600-260
• How can I track my order?
You can track your order by logging into your account on fashiononline.in and go to the ''My Orders'' section to know your order status.
• How can I contact to customer care?
To contact us for customer support you can call on +91 9650-600-260 or email us at info@fashiononline.in.You can also contact us at
Email: info@fashiononline.in
Website: https://www.fashiononline.in
Phone: +91 9650-600-260
• How do I place a return request?
Since no return facility is available right now, you can request a refund within 24 hours of delivery if there is a defective product. We offer an exchange on our products but need to be informed before the shipment date of the Product.
• What precautions does craft women take to keep their customers safe?
Customer safety is our first priority and we are taking every precaution keeping a track of the impacts of COVID 19. We are trying to have as much as minimal contact during deliveries. We are following government protocols and abiding by the World Health Organization guidelines.
• What is the exchange policy for international and Domestic orders?
To exchange of an international order , kindly get in touch with our customer care team at info@fashiononline.in or on +91 9650-600-260 within 15 days of receiving the order.
Customers must send the products themselves for all international and domestic orders. If the order needs to send back, please get in touch with the shipping address at-
Email: info@fashiononline.in
Website: https://www.fashiononline.in
Phone: +91 9650-600-260
Once we receive the product(s), it will go through a quality check at our warehouse and we will then initiate exchange within 24-48 business hours.
Please note that no amount will be refund as we only process exchange till date.
• Does it safe to use my credit / debit card on Fashion Online site?
You can be assured that fashiononline.in offers you the highest standards of security currently available online to ensure that your shopping experience is private, safe, and secure. We work with only reliable and secure payment gateway. Your bank will authorize the credit card transaction directly without any information passing through to us. We do not retain your banking information.
• Do the shipping charges vary?
All shipping charges are respective of the order size and weight and also depend upon the country and its location (or zip code). we offers free shipping throughout the SFO (San Francisco) and in bay area as we are based in USA.
