If you are not happy with the product you have received, don't worry. You can always ship it back to us within 7 days without any deductions.
Stitched Products are customized to your measurements, cannot be resold/reused and hence will not be eligible for returns/refunds
Please drop us an email within 48 hours that you wish to return a product. Our team will reply to you with an approval email containing the instructions and return shipping address to which you need to send back the product. We request you to use a reputed courier with proper tracking number.
If you wish to replace a damaged product, we will send you a new one. We can also refund the amount to your credit card/bank account or offer you a store credit redeemable towards future purchases.
Below are some Most Frequently Asked Questions (FAQs) which may help you get more clarity on Selling on Fashiononline.in :
1. When will I get my Payment?
>> You will receive payments for your sales within 20th days of shipping the products. Please note we also do not get our commission on sale till you get payment as per RBI guidelines related to marketplace functioning. We therefore would like to give money faster to you since that helps us also. You need to make sure the status of the shipment is changed to "Shipped to Customer" with valid tracking details by logging to your vendor panel. For any finance related query send email to firstname.lastname@example.org . If you are a new seller, your first payment can take upto 31 days since we need that time to setup your account for electronic payments..
2. What is your Commission percentage?
>> Our commission after april 1, 2015 is 18% + service tax which comes to effectively 20.5% of total sale value .
3. I uploaded products but they are not live on my shop. Why?
>> We review all the product uploads to make sure the photo quality is acceptable and the products are not illegal/offensive in nature. We take max 24 hours to do it so your products can take max 24 hours to appear in your shop on Fashiononline.in
4. I have received an international / domestic order. How do I ship?
>> For international / domestic orders, currently we provide bundling services to our sellers. Which means orders only you need to send the products to our fashiononline office in new delhi . The address to ship the products is in the bottom of the shipment email you receive.
5. Do I need to invoice the customer?
>> Yes, invoicing to customer and any taxation related to either domestic or international sale is strictly your responsibility. fashiononline is a platform like Ebay.com which provides selling related services and therefore charges service commission for the sale from you.
6. How do I get more marketing support from fashiononline ?
>> fashiononline is a neutral platform and supports marketing of seller shops in a neutral manner. However, we promote sellers which update/add products more frequently, have great photo quality, have good dispatch history with minimum refunds and have good product price/quality. We do have paid marketing support for promotion which you can request from your vendor panel after buying requisite marketing packs.
7. Do you have any listing charges?
>> Currently we do not have any per item listing charges. You are free to upload as many products you want.
8. Do you provide support in uploading the products?
>> Yes, we have a outsourced web production team which charges Rs. 10/sku for uploading your products. We will be happy to connect you to them if you need uploading support.
9. How do I login to my vendor panel?
>> Please login to your vendor panel here with your email id and password: www.fashiononline.in/vendor
10. How will I know if I received any order?
>> We send you instant email and sms for any order received by you. Also the orders will be available in your vendor panel.
11. How do I update tracking details of the shipment?
>> Please login to your vendor panel and put tracking details by opening your shipment. Please make sure any search filters are not clicked if you do not see your shipment.
Hope these answers to your general queries will help you.