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We aim to ensure a smooth and timely delivery experience for every customer, while maintaining the quality standards that define FashionOnline Designer Boutique.
Each product is handcrafted individually, so processing time varies by design. Typically:
• Standard outfits: 7–12 business days
• Heavy, embroidered, or premium pieces: 12–18 business days
Processing time begins after the order is confirmed and payment is received.
Once the order is completed, it is packed securely and dispatched through trusted courier partners.
Delivery timelines are as follows:
• Within India: 3–7 business days
• International orders: 7–14 business days, depending on destination and customs clearance.
Delays due to weather, courier issues, or regional restrictions are beyond our control, but we assist customers in tracking their parcels at every step.
A tracking link is shared via email or WhatsApp once the package has shipped.
Customers can follow real-time updates on the courier’s website.
If tracking does not update for 24–48 hours, it is usually due to courier processing delays.
Standard shipping charges apply and are displayed at checkout.
International shipping charges vary based on weight, destination country, and customs requirements.
Any customs duties or import taxes applicable in the destination country must be borne by the customer.
If a package arrives damaged, customers must record an unboxing video and report the issue within 24 hours of delivery.
Without clear evidence, claims regarding damage cannot be processed, as courier verification requires proof.
Customers must ensure that the shipping address, pin code, and contact details provided are accurate.
If delivery fails due to an incorrect address, repeated failed attempts, or the customer being unavailable, the order will not qualify for refund or cancellation.
Re-delivery charges may apply depending on the location.